“If you have a routine you are safe,” said Scullion. “The idea is if you do every application the same, take the time and complete the paperwork… get a regular routine,” then any claim that may be brought against you will be buffered by your proven regular routine, which proves your consistent due diligence.
- take the time to develop and follow the routine;
- train everyone in the office and make sure they follow the same process
Learn the Law
Scullion also suggested that brokers read and learn what statutes govern their business.
He suggests brokers in Ontario bookmark the Elaws Ontario webpage (www.e-laws.gov.on.ca).
“Our business is based on laws; laws set the rules and is the ground work between the insurer and insured. This website will save you a lot of grief and give you a lot of information,” said Scullion. “It lists every piece of legislation and law passed by the government of Ontario, listed alphabetically.”
Originally published on CITopBroker.com on October 23, 2009